In accordance with the Personal Data Protection Law No.6698 ("KVKK"), your personal data are only within the framework explained below; will be processed, recorded, stored, updated and shared with third parties where permitted by the legislation.

Collection and Processing of Personal Data

Only your personal data that you have given verbally, in writing and / or electronically on the Contract or during contract negotiations with Enerya for natural gas supply will be processed.
The personal data you provide will be used in order to provide the services covered by the contract and to increase the quality of these services, to fulfill the activities foreseen and / or counted as exceptions by the relevant legislation and public authorities, especially the natural gas market legislation, and to fulfill the sales and marketing activities of the company, to comply with the information storage, reporting and information obligations.
In addition, your personal data can be used within the scope of studies such as increasing the quality of our service we offer to you and profiling / segmentation studies for sales and marketing activities.

Data Storage and Data Security

Your personal data will be stored in accordance with the periods in the legislation and as long as the data processing purpose is valid. All necessary security measures are taken to prevent the stored data from being lost, to prevent unauthorized use and to prevent illegal use.

Data Sharing

Your data will not be used for other purposes without your explicit consent and will not be shared abroad with third parties, except for legal obligations and official institutions and organizations authorized to request information. In order for personal data to be shared and processed with Enerya group companies, as well as with third parties from whom we receive service in order to carry out our activities and increase our service quality, your recorded voice consent or written consent or your consent you will give electronically will be sought.

Rights Regarding Protection of Personal Data
By applying to Enerya / Data Controllers in accordance with the provisions of KVKK;

You can learn whether your personal data has been processed, request information if your personal data has been processed, find out the purpose of processing the personal data and whether it is used in accordance with this purpose, learn whether the personal data is transferred, if transferred, third parties to whom the transfer is made, request correction if personal data is incomplete or incorrectly processed,  request the deletion within the framework of the stipulated conditions, request the correction and deletion of personal data to whom the transfer is made, and request the compensation of the damage in case you suffer damage due to  processing.

Changes to Data Privacy Principles

Depending on the legislative changes, there may be changes in the principles shared here. In case of changes, necessary announcements will be made on our website, and we recommend that you visit our website regularly to be aware of these changes.